Effective Date: July 22, 2024
1. Introduction
Welcome to Envision Festival!
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you purchase tickets online and interact with our services.
For the purposes of the Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws.
As a User, you warrant: (a) the authenticity and veracity of all the data you communicate; (b) that they are your personal data or that you have the data subject's permission to use them; (c) and that you will keep the information provided up to date, ensuring that it responds at all times to the actual situation, and you are solely responsible for any false or inaccurate representations you make, and for any losses that may arise from this.
2. Information We Collect
We may collect and process the following types of information:
Personal Information: Name, email address, phone number, billing and shipping address, payment details.
Transaction Information: Ticket purchase details, order history, event preferences.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Marketing Information: Your preferences in receiving marketing communications and your communication preferences.
3. How We Use Your Information
Concerning the Envision Festival organized by Los Ojos Production S.R.L. (jointly, the “Festival”), we processes your personal data for the following purposes:
When you have purchased tickets through our website, to (i) process your order, (ii) receive and process your payment, (iii) provide customer support in relation to the tickets or passes purchased and (iv) any other activity related to the selling of tickets.
For these purposes, we will need to process your identification and contact data (e.g., your first name and surnames, date of birth, telephone number and email and postal address) and your financial and payment data.
Send you commercial communications that contain information about the Festival or any other upcoming events, products or services related to the Festival (such as transport or accommodation services). To allow you to receive this information, we will process your identification and contact data (specifically, your full name and email address).
Send you customer support e-mails or information about your status as a user, which may include, among others, reservation confirmations, event reminders or event modifications and information concerning the access to the venue.
As part of this, we will also process your identification and contact data, as well as the information related to the specific Festival you are attending and to which the relevant communication pertains.
Guarantee the security and safety of the Festival premises, assets and individuals and, if applicable, to investigate any possible incidents that may take place during the Festival. This may include video surveillance systems.
The categories of personal data that we will need to process for these purposes will depend on the applicable purpose in each case; e.g., the incident that has occurred or the means used to guarantee the security of the facilities as well as providing the necessary mobility adaptations for users who need them. Your identification and contact details, your image or health documentation in the case of persons with reduced mobility and/or special needs may, inter alia, be processed.
If platforms or social networks such as Spotify, Google and Facebook that compile your personal data as data controllers obtain your consent (when they are legally required to do so) to share those data with us, we will process them so that we can obtain information on your consumption on those media and your preferences in terms of artists when using those social platforms, and send you, if you have asked for it, additional, adapted commercial information that may be of interest to you. In addition to this information, we will need to process your identification and contact data, as indicated above, for this purpose.
4. Consent
BY SUBMITTING PERSONAL INFORMATION TO THE FESTIVAL OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT ENVISION FESTIVAL MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.
Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting Envision Festival at the address provided below. If you refuse or withdraw your consent, you acknowledge that Envision Festival may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
5. Legal Basis for Processing Your Information
We process your personal information based on the following legal grounds:
Contractual Necessity: To fulfill our contract with you (e.g., processing ticket purchases).
Consent: For marketing communications (where you have given consent).
Legitimate Interests: To improve our services and ensure the security of our website.
Legal Obligation: To comply with legal and regulatory requirements.
6. How We Share Your Information
We may share your information with:
Service Providers: Third-party vendors who help us operate our website, process payments, deliver orders, and provide customer support.
Event Partners: Partners and sponsors involved in the organization and promotion of the Envision Festival.
Legal Authorities: When required by law or to protect our rights and comply with legal processes.
Business Transfers: In connection with any merger, sale, or transfer of our assets.
7. International Data Transfers
As we operate globally, your information may be transferred to and processed in countries outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in such transfers, in accordance with the applicable data protection laws.
8. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no system can be completely secure, and we cannot guarantee the absolute security of your information.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Obtain a copy of your data.
Rectification: Correct inaccuracies in your data.
Erasure: Request deletion of your data.
Restriction: Object to or restrict the processing of your data.
Portability: Receive your data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: Withdraw consent for data processing at any time (where consent is the basis for processing).
To exercise your rights, please contact us at info@envisionfestival.com.
10. California Consumer Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (“CCPA”):
Right to Know: Request details about the personal information we have collected about you over the past 12 months.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: Opt-out of the sale of your personal information.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at info@envisionfestival.com.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Envision Festival
2877 Paradise Rd
Las Vegas, NV 89109
Email: info@envisionfestival.com
Thank you for choosing Envision Festival. We are committed to protecting your privacy and ensuring a safe and enjoyable experience for all attendees.
Envision Festival Team